Desisolt FAQ — Frequently Asked Questions

Whatever questions you have about desisolt — VIP benefits, payments, security, promotions — you'll find all the answers right here.

7 Questions
Answers in Bangla
Security Information
VIP Details
Payment Guide
24/7 Support

Jump to a topic:

VIP Deposit Security Language Bet History Licence Promotions Benefits Card Contact
7
Detailed Answer
24/7
Live Support
500,000+
Active Members
৳500
Minimum Deposit

This FAQ page answers the most commonly asked questions about desisolt. If you can't find what you're looking for, At the Help Centre visit us or email support@desisolt.click.

No matching questions found. At the Help Centre Ask us directly.

VIP

Desisolt's VIP program has five tiers in total: Bronze, Silver, Gold, Platinum, and Diamond. Everyone starts at the Bronze tier upon registration. Points accumulate at a set rate for every bet placed — this applies to both Sports Betting and casino games.

Tier Progression Rules: Tiers advance based on monthly betting volume. Bronze to Silver requires ৳50,000 in bets per month; Gold requires ৳200,000; Platinum requires ৳500,000; and Diamond requires ৳1,000,000 or more.

Benefits by Tier:

  • Silver: Higher cashback rate (5%) and faster withdrawal processing.
  • Gold: 10% cashback, higher daily withdrawal limits, and exclusive Gold deposit bonuses.
  • Platinum: 15% cashback, a dedicated personal account manager, and priority support.
  • Diamond: Up to 20% cashback, unlimited withdrawals, exclusive event invitations, a birthday bonus, and a dedicated personal VIP manager.

VIP points can be redeemed later for cash bonuses or free bets. To learn more, VIP Page View.

Payment

Minimum Deposit Amount at desisolt ৳500 (five hundred BDT) — This applies to all three methods: bKash, Nagad, and Rocket.

Deposit Steps:

  1. Log in to your account and go to the "Cashier" or "Deposit" button.
  2. Select your preferred payment method — bKash, Nagad, or Rocket.
  3. Enter the amount (minimum ৳500) and tap "Proceed".
  4. Complete the payment by following the instructions sent to the relevant app or mobile number.
  5. Deposits via bKash and Nagad are credited within 3–10 minutes; Rocket may take 5–15 minutes.

On your first deposit 100% Welcome Bonus is available — meaning a ৳500 deposit gives you ৳1,000 to play with. For bonus terms and conditions, on the Rewards page View.

Security

Yes — desisolt places the highest priority on protecting both your personal data and your funds. This protection operates across multiple layers:

  • 256-bit SSL Encryption: All data during login and payments is protected with bank-level encryption — no one can intercept your information in transit.
  • Password Hashing: Your password is never stored as plain text — it is hashed using the bcrypt algorithm.
  • OTP Verification: An OTP is sent to your registered mobile number whenever you log in from a new device or make a large withdrawal.
  • KYC Verification: Before large withdrawals, your identity is verified using your NID or passport — this is to ensure no one else can access your account.
  • Privacy Policy: Your information is never sold or shared with third parties. For full details, in our Privacy Policy Read.
  • Financial Protection: Member balances are held in separate accounts and are never mixed with the company's operating funds.

If you notice any suspicious activity, report it to support@desisolt.click immediately.

Platform

Desisolt is built primarily for users in Bangladesh, so the default language is Bengali (bn-BD). However, the platform also supports language switching — you can view the interface in English alongside Bengali.

How to Change the Language:

  1. Tap the profile icon or settings menu in the top right corner.
  2. Look for the "Language" option in the menu.
  3. Select your preferred language from the list and save.
  4. The interface will reload in the selected language after the page refreshes.

Language can also be changed from Settings in the mobile app. Bengali is the most fully supported language — live chat and email support are both available in Bengali. For any issues, At the Help Centre Contact us.

Platform

Your complete betting and financial transaction history is stored within your desisolt account.

Where to find it:

  • Bet history: After logging in, go to "My Account" → "Betting History". There you can see the date, game/match, stake amount, odds, and result for every bet.
  • Transaction history: Under "My Account" → "Transaction History" or "Cashier History", you'll find a full record of all deposits, withdrawals, and bonus credits.

History period: You can view your last 12 months of history directly from your account. For older records, send a request to support@desisolt.click — they are typically delivered within 48 hours.

Keep your transaction ID on hand — it comes in useful if any dispute arises.

Trustworthiness

Desisolt operates under an international gaming licence. Licence details are available in the footer of the website. This licence confirms that the platform complies with established gaming regulations and undergoes regular audits.

Proof of Credibility:

  • Over 500,000 registered members use desisolt regularly.
  • Member balances are kept in separate, protected accounts and are never mixed with the company's operational funds.
  • All game outcomes are determined by an RNG (Random Number Generator) — manipulation of any kind is not possible.
  • Transparent payments via bKash, Nagad, and Rocket — a complete record of every transaction is kept on file.
  • There is a formal process in place to resolve any complaints — In the Terms & Conditions View details.

That said, always keep in mind — online gaming carries financial risk. Only play with money you can afford to lose.

Promotions

All current offers and bonuses on desisolt on the Rewards page All active offers are visible in one place, and they're also highlighted on your dashboard after you log in.

How often it's updated:

  • Every day: The daily login bonus and free spin offers reset every day.
  • Every week: Mid-week reload bonus (typically on Wednesdays) and a weekend cashback offer.
  • During major matches: Special Sports Betting bonuses are available during IPL, BPL, the World Cup, and major football tournaments.
  • Monthly: Loyalty bonuses are awarded at the start of each month based on your VIP tier.
  • Seasonal: Limited-time offers are available during Eid, Puja, and other special occasions throughout the year.

Keeping push notifications enabled on the mobile app ensures you're notified of new offers right away. Each offer has its own validity period and wagering conditions — make sure to read them before opting in.

Desisolt FAQ — Your Questions Answered in Bengali

Starting out on an online gaming platform raises a lot of questions — how safe is it, what's the minimum deposit, what do VIP members get, where do I find bonuses? desisolt created this FAQ page so Bangladeshi members can easily find the answers they need in their own language.

Desisolt is built for Bangladesh — payments via bKash, Nagad, and Rocket, Bangla-language support, and cricket betting aligned with Bangladesh time. This FAQ covers the topics our members ask about most.

For those curious about the VIP programme — climbing the tiers at desisolt is more achievable than you might think. Moving from Bronze to Silver only requires ৳50,000 in bets per month, which is nothing out of the ordinary for cricket fans. Reach Diamond, and you'll unlock a personal account manager plus 20% cashback.

Security is the biggest concern for many users. Reports of online fraud in Bangladesh are not uncommon, so it's natural to be cautious. desisolt addresses this with SSL encryption, OTP verification, and a KYC process to ensure the strongest protection possible. Member balances are held in segregated accounts and are never used for any other purpose under any circumstances.

An important note about promotions and bonuses — desisolt's offers are realistic. Any wagering requirements are stated clearly upfront. There are no hidden conditions designed to trap your bonus funds. The terms for each offer on the Rewards page Read more.

If you can't find your answer in this FAQ, reach out directly to At the Help Centre Go ahead — desisolt's support team is available 24 hours a day, ready to help you in Bangla.

Useful Pages

Still have questions?

Get help in Bangla via live chat or email — available 24/7.

Help Centre

Key benefits of using desisolt

Everything in one platform — built for Bangladesh

Local Payments

Deposit and withdraw via bKash, Nagad, and Rocket — Bangladesh's three most popular mobile banking services. Minimum starting from ৳500.

5-Tier VIP Program

From Bronze to Diamond — earn points on every bet, climb the tiers, and unlock cashback, faster payouts, and a dedicated personal manager.

Bank-Level Protection

256-bit SSL, bcrypt password hashing, OTP verification, and KYC — your data and funds are protected with the highest level of security.

Regular Bonuses & Offers

100% bonus on your first deposit, daily login rewards, weekly cashback, and special offers during major matches.

Full Service in Bengali

Interface, support, FAQ — all in Bengali. Enjoy gaming without any language barrier.

24/7 Live Support

Get help around the clock, in Bengali, via live chat or email — any time of day or night.

If you don't find your answer here, contact us directly

The desisolt team is always here for you

Live Chat

Tap the chat icon at the bottom right of the website or app to connect with support instantly.

Email Support

Support@desisolt.click — responses typically within 2 hours.

Help Centre

Visit the Help Centre for guides, tutorials, and detailed documentation.

Terms & Conditions

To read the full terms covering bonuses, payments, and other matters, please visit the Terms & Conditions page.

Related Pages

SSL Secured
Licensed
Bengali-Language Service
24/7 Support
500,000+ Members
bKash/Nagad

Got your answers? Get started now.

Sign up at desisolt, claim a 100% bonus on your first deposit, and enjoy the best gaming experience in Bangladesh.

বাংলা